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Professional Background
  • Assist the manager with day-to-day business operations.

  • Email handling and drafting correspondence.

  • Handling complaints and other after-sales requests.

  • Generate quotes for clients asking for RFQ 

  • Attend to clients inquiries and phone support

  • Liaise with employment website in the hiring process of new employees.

  • File maintenance.

  • Managing incoming calls and customer service inquiries for an Australian contact center.

  • Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keeping records of customer interactions and process customer accounts.

  • Following communication procedures, guidelines, and policies

  • Going the extra mile to engage customers

  • Completing CRM tasks.

  • Responsible for assisting clients in processing loan applications

  • Encoding of payments and savings transactions daily.

  • Worked closely with bookkeepers in managing accounting books. 

  • Safekeeping of client files and records.

  • Office supplies inventory management.

Executive Assistant

Mobelhaus Philippines, Inc., June 2015 - Present

Customer Service Representative

Accenture Philippines, June 2011 - 2013

Cooperative Rural Bank of Bulacan
Accenture Philippines, June 2000 - 2011
Training & Certification
Helen Angeles Search Engine Optimization
Amazon Virtual Assistance Course Certificate, Amazon Virtual Assistant, Amazon FBA, Online Arbitrage, Amazon Customer Service, Amazon Product Listing and Pricing, Dropshippinh, Product Research, Merch by Amazon
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