My journey to your success story.
-
Assist the manager with day-to-day business operations.
-
Email handling and drafting correspondence.
-
Handling complaints and other after-sales requests.
-
Generate quotes for clients asking for RFQ
-
Attend to clients inquiries and phone support
-
Liaise with employment website in the hiring process of new employees.
-
File maintenance.
-
Managing incoming calls and customer service inquiries for an Australian contact center.
-
Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-
Keeping records of customer interactions and process customer accounts.
-
Following communication procedures, guidelines, and policies
-
Going the extra mile to engage customers
-
Completing CRM tasks.
-
Responsible for assisting clients in processing loan applications
-
Encoding of payments and savings transactions daily.
-
Worked closely with bookkeepers in managing accounting books.
-
Safekeeping of client files and records.
-
Office supplies inventory management.
Executive Assistant
Mobelhaus Philippines, Inc., June 2015 - Present
Customer Service Representative
Accenture Philippines, June 2011 - 2013
Cooperative Rural Bank of Bulacan
Accenture Philippines, June 2000 - 2011
